What is your return policy?
All sales are final. We do not refund or exchange orders. If your order arrives broken or damaged- email us at firstname.lastname@example.org with your order # and a picture of your order. We will gladly replace your damaged items.
What's in your candles and wax melts?
Our candles and wax melts are created with high quality ingredients including a coconut wax blend and phthalate-free fragrance. Our candles have a cotton wick for cleaner burning. Wax melts are made using soy wax and also contain mica powder which adds the shimmer that reflects light.
Do you offer gift cards?
Yes! Gift cards ranging from $25-$100 can be found under the products tab, and also at the bottom of the website page.
How do wax melts work?
Wax melts are easy to use and don't have an open flame. Place 1-2 wax melt in the dish of an electric (or tea light) wax warmer that is made specifically for wax melts. You can use 2 for a stronger scent with our lighter scents. The wax melt with melt into liquid form creating a strong scent. One melt will give you about 3-5 hours of awesomeness!! An entire pack will last for up to 30 hours. Change the melt once it is no longer fragrant. Wax melts work best when there are no other scents interfering, such as cooking food etc.
How fragrant are your products?
Vibrant Aromas makes it's wax melts using 100% Natural Soy Wax. Therefore, with this particular blend, it is designed to provide you a cleaner burn with no harmful toxins. However, our wax melts may not give the same fragrant scent throw as it would if we used paraffin, paraffin-blend waxes that includes other additives. Some fragrances are stronger than others, and that's noted in the product description. For a stronger smell you can use 2 melts. In a medium space (bedroom, office, kitchen, living room, bathroom), you will achieve a nice scent.
How do I care for my candle? Coming soon!
Basic candle care for a clean and long burn include the following: trim your wick to 1/4" before every burn, allow a full melt pool at each burn, snuff your candle instead of blowing out the flame and burn on an even surface away from drafts.
How can I contact customer service?
You can email us at email@example.com or you can click the link at bottom of this page called "contact us".